Friday, August 1, 2014

Pass the Passport

Kalixa is proud to be an FCA regulated business and in turn we take the allegations relating to our Pass the Passport Facebook game very seriously indeed. We devised the Pass the Passport game as a way to help our customers get the most out of their Summer and are delighted that, so far, over 3000 people have played the game with 30 people winning prizes so far.

Unfortunately it has been bought to our attention that one Facebook user has illegally compromised the game resulting in that person accessing illegitimate prize win pages. The same user has since shared and posted links (to the higher value prizes) on some internet forums / blogs resulting in a number of users bypassing the actual game and submitting a claim using one of these traceable links. To make sure the game remained fair for everyone who has played using the Facebook App we made the decision that we would only be rewarding winners who have played the game as intended and described in the T&Cs and not from the links that have been made public.

We are obviously very disappointed that the App was able to be compromised in the first place and we are taking this very seriously with our game delivery partner. To avoid any further reputational damage we have made the difficult decision to cancel this promotion. We are able to easily identify the winners who have played the game via the App as per the T&Cs so please rest assured that all genuine prizes won to date are being awarded and received. The remaining prizes that have not yet been won will all be donated to charity.

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